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Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.

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Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Customer Service Exceptional Skills Bundle
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Customer Service Exceptional Skills Bundle

5 Resources
This bundle has some great activities for introducing customer service skills to learners. It includes: - 30 Slide Customer Service Powerpoint - Customer Service Skills Worksheets and Activities - Telephone etiquette Roleplay cards with message template - Complaint resolution using the TACTICS method Files have been provided in both pdf and editable versions.
Ice Breaker - Things in Common Activity
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Ice Breaker - Things in Common Activity

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This activity is for learners to get to know more about each other. It can be used as a warmer or ice breaker at the beginning of a lesson. Hand out the worksheet and have students work in pairs to fill it in. They need to talk to other people in the class to find out anything that they may have in common. Works well for a speaking activity. Is a lot of fun!
Ice Breaker Activity: First Impressions
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Ice Breaker Activity: First Impressions

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This is a 1 page Ice Breaker activity that seeks to have class participants understand the impact that first impressions can make on personal and business relationships. It is a fun, easy to run activity that participants enjoy. Suitable for communication skills lessons in particular. It has been provided in both pdf and word format so that changes can be made to topics covered.
Back to School Survey | Questionnaire for High School Middle School - editable
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Back to School Survey | Questionnaire for High School Middle School - editable

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Back to School Getting-to-Know-You Activity: Engage Your Students from Day One! Looking for a fantastic way to kick off the new school year and get to know your students on a deeper level? Look no further! This Back-to-School Getting-to-Know-You Activity is the perfect resource to build rapport and foster a positive classroom environment. Packed with 20 fun, informative, and interesting questions, this versatile product can be utilized as a digital file, editable PowerPoint, or even printed as a workbook! Why Choose This Resource? 1. Versatility: Whether your classroom is fully digital, technology-enhanced, or traditional, this resource has you covered! Students can type directly onto the PDF or use the editable PowerPoint version for interactive engagement. The PowerPoint is editable so if you wish to change the questions you can. Alternatively, you can print and hand out the workbook for a tangible and personalized experience. **2. Foster Connections: **The thoughtfully crafted questions are designed to spark curiosity and encourage sharing. As students open up about their interests, goals, and aspirations, they will forge connections with their peers and with you as their teacher. 3. Inclusivity: With a diverse range of topics, from favorite books and movies to aspirations and superpowers, this activity is inclusive and respects the unique backgrounds and perspectives of every student. Promote Self-Reflection: Through this activity, students will engage in self-reflection, identifying their strengths, interests, and areas for growth. It’s an excellent way to empower them to take ownership of their learning journey. What’s Included: A beautifully designed PDF file with 20 thought-provoking questions ready for digital input. An editable PowerPoint version for interactive engagement and customization. A printable workbook format for those who prefer a hands-on approach. How to Use: 1. Digital Mode: Share the PDF file with your students, allowing them to type their responses directly into the document. This is perfect for classrooms with access to devices or virtual learning environments. 2. Editable PowerPoint: Customize the questions, add your own, or rearrange them to suit your class’s dynamics. Utilize the PowerPoint in live discussions or for engaging group activities. **3. Printable Workbook: **For a tactile experience, print the pdf workbook and distribute it to your students. Encourage them to write their answers by hand and personalize their copies. Unlock the Potential of Your Classroom Community! Take the first step towards building a strong and connected classroom community. This Back-to-School Getting-to-Know-You Activity is a must-have resource to create a positive, inclusive, and engaging learning environment from day one. Empower your students and let the learning adventure begin! If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Health and Safety Workplace Bundle 1
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Health and Safety Workplace Bundle 1

5 Resources
Lesson Starter / Warmup Start the lesson with a fun dice game focussing on Personal Protective Equipment. Move on to a mix and match group activity exploring common words taken from H&S Policies. Mental health awareness reading passage and comprehension questions. Ensure learners know about the forms to use in the workplace and when to use them with the Workplace Incident / Accident / Near Miss lesson and the Template to be filled in when an incident occurs. Finish off with a fun crossword puzzle that reinforces the same words learnt previously. Lots of room for discussion in these topics.
Christmas and New Year Fun Activities Bundle
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Christmas and New Year Fun Activities Bundle

10 Resources
This resource contains Christmas and New Year Crossword puzzles, mix and match, word searches, word scrambles and much more. They can be used as a finisher or gap fill or simply for fun! It contains 18 words for New Year’s and 18 words for Christmas. Use as a general resource or as an ESL lesson to gain familiarity with vocabulary around this these holiday celebrations It is provided as a pdf and in a word document so that descriptions can be edited if required. Please remember to review and don’t forget to follow me. Happy Xmas and New Year!
Workplace Essential Skills Bundle
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Workplace Essential Skills Bundle

18 Resources
This covers essential skills to have and build on in the work environment. Assertive Communication Preparing an Elevator Speech Complaint Resolution methods Conflict Resolution Problem solving in relation to projects and workplace issues Customer Service Skills worksheet Email Communication Ethics and Workplace Dilemmas Giving and Receiving Feedback Goal Setting using SMART goals Health & Safety Identifying your Values individually and as a team Writing Standard Operating procedures (sops) Teamwork Microsoft Powerpoint
Communication skills in the Workplace Bundle
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Communication skills in the Workplace Bundle

14 Resources
Your students will find these lessons engaging, fun and interactive. This bundle contains essential communications skills for the workplace and classroom. Worksheets, activities and Powerpoint Presentations that are fully editable. Included: Active Listening Assertive Communication Complaint Resolution Conflict Management Styles Customer Service Skills Worksheet Feedback model Giving verbal instructions Goal Setting H&S Values Time Management Teamwork No preparation is required.
Transgender Crossword Digital and Print with Answers
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Transgender Crossword Digital and Print with Answers

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This crossword puzzle contains vocabulary around the Transgender day of Visibility, which is observed on March 31 each year. This is an international event that is dedicated to recognizing the resilience and accomplishments of the transgender community. The crossword is provided in a pdf format that is both digital and printable. This means that students / learners can type directly into the pdf as soon as it is opened, and or print it out. Supplied with answers. Word Bank: visibility vibrant collective voice transgender gender LGBT discrimination diversity transphobia non-binary activist equity intolerance
Transgender Crack the Code digital and print with answers
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Transgender Crack the Code digital and print with answers

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This Transgender Crack the Code fun activity contains vocabulary around the Transgender day of Visibility, which is observed on March 31 each year. This is an international event that is dedicated to recognizing the resilience and accomplishments of the transgender community. The crack the code fun activity is provided in a pdf format that is both digital and printable. This means that students / learners can type directly into the pdf as soon as it is opened, and or print it out. Supplied with answers. Word Bank: visibility vibrant collective voice transgender gender LGBT discrimination diversity transphobia non-binary activist equity intolerance
Understanding yourself and others - Johari Window Model Workbook / Lesson
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Understanding yourself and others - Johari Window Model Workbook / Lesson

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This is a 8 page workbook that introduces the topic of the Johari Window. This is a widely used model for understanding and training in a variety of self-awareness dependent activities such as: personal development, communications, interpersonal relationships, group dynamics, team development and inter-group relationships. I use this as a team building exercise, particularly when teams need to build trust so that they can move to a high performing phase. It is also beneficial to find out more about yourself and how others see you generally. A worksheet is included for participants to gain insights into the different quadrants and where they fit within these. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
10 Common Writing Errors - Task Cards, Grammatical Rules, Correct Usage and Challenge
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10 Common Writing Errors - Task Cards, Grammatical Rules, Correct Usage and Challenge

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This resource contains rules, examples, and short challenges for commonly confused words and grammatical errors. It covers the following: 1. There, Their, They’re 2. To, Two, Too 3. Accept vs Except 4. Your vs. You’re 5. A lot vs alot vs allot 6. Lose vs Loose 7. Its vs It’s 8. No vs know 9. Threw vs through 10. Correct use of semi-colon (;) This resource contains 10 rules and example cards that can be used in the following ways: 1. As a revision e-book for anyone that needs a quick refresh on the most common writing errors. 2. As a group or pair activity for learners to practice and test each other in various ways. Instructions / Ideas for Group Activities Activity 1 – Group or pair competition 1. Print out the rules that you would like your learners to work on. (Laminate to keep them fresh, if you want). 2. Hand out 1 card to each pair or group. Have them read it and complete the short challenge. (Check to see if they have it correct – an answer sheet is provided) 3. Learners then present their task to the rest of the groups to complete (on whiteboard). This can be timed. 4. Groups get 1 point for each task that is correct. 5. Groups then brainstorm ideas to remember the associated rules. 6. Points are tallied up and the winner is announced. Activity 2 – Group discussion and trouble shoot session 1. Learners select a card and read it to the group 2. They complete the task themselves first of all writing up sentence and answer on whiteboard. 3. Group members state whether they agree or not with the answer and share their thoughts 4. The correct answer is revealed by the teacher 5. Groups brainstorm ideas to remember the rules. Activity 3 – Individual work 1. Print out the resource in its entirety, or print out parts that you’d like to work on. 2. Learners complete by themselves, and then check their answers in pairs. 3. Answers revealed by teacher and corrected if necessary. Activity 4 – As a Warm up Activity 1. Select one card at the beginning of the session 2. Group discuss and agree the answer for the task. 3. In pairs or individually think up more tasks to challenge the rest of the group.
Workplace Diversity - Supervising across Language Barriers
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Workplace Diversity - Supervising across Language Barriers

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This is a 20 slide powerpoint presentation that tackles the subject of Workplace Diversity. Our workplaces are made up of many different races, cultures and languages. This often creates communication problems that slow down production, cause misunderstandings and generally can create a divided workforce if issues are not addressed. There is an editable ppt file and a pdf. This powerpoint is for Supervisors and Managers that work in such an environment. It contains practical advice for dealing with language issues in particular. Topics covered: Definition Manager’s responsibilities The employee’s perspective Use clear english Other ways to bridge the gap Assess understanding
Christmas Match Words Activity Print and Go
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Christmas Match Words Activity Print and Go

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This is a Christmas activity that can be used as a finisher or gap fill or simply for fun! It contains 18 Christmas Words that students need to match up. Print and go worksheet. It is provided as a pdf and in a word document so that descriptions can be edited if required to suit your learners.
New Year Crack the Code Activity with Answers
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New Year Crack the Code Activity with Answers

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This is a New Year Crack the Code activity that can be used as a finisher or gap fill or simply for fun! It contains 18 words associated with New Year’s Eve and New Year’s Day. It is provided as a pdf and in a word document so that descriptions can be edited if required.
New Year Word Search
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New Year Word Search

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This is a New Year Word Seach activity that can be used as a finisher or gap fill or simply for fun! It contains 18 words associated with New Year’s Eve and New Year’s Day. It is provided as a pdf and in a word document so that descriptions can be edited if required.
New Year Crossword Puzzle with Answers
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New Year Crossword Puzzle with Answers

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This is a New Year Crossword Puzzle activity that can be used as a finisher or gap fill or simply for fun! It contains 18 words associated with New Year’s Eve and New Year’s Day. It is provided as a pdf and in a word document so that descriptions can be edited if required.
New Year Matching Words Worksheet with Answers
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New Year Matching Words Worksheet with Answers

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This is a New Year Word Matching activity that can be used as a finisher or gap fill or simply for fun! It contains 18 words associated with New Year’s Eve and New Year’s Day. It is provided as a pdf and in a word document so that descriptions can be edited if required.
New Year Fun Activities Bundle
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New Year Fun Activities Bundle

5 Resources
Print and Go worksheets. Contains Crossword puzzle, Word Search, Scramble, Crack the Code. All activities use the same 18 words relating to New Year’s Day and New Year’s Eve. This is particularly useful for ESL Learners to gain familiarisation with the vocabulary.